Concrete Solutions

Cotia Trading | Self-Service Portal: Client Management

Situation
Cotia Trading, voted most innovative company in foreign trade IT, decided to improve its customer process visibility systems.

Solution
Development of a customer portal, integrated with the legacy system, showing process status, inventory, and tools for customized report generation.

Benefits
Customer self-service, real-time visibility, enhanced service culture, source of customer information.

Technical Specifications
Oracle 9iAS EE
Oracle Portal Server
Oracle Internet Directory (OID)
Java - J2EE